- Click the "Contact Us" icon, located in the MyBar.
- There are 4 methods of inquiry available to all PowerHub Lithium users:
- Click the "Go To HelpDesk" button, highlighted in green. PowerHub Lithium then redirects you to a new tab within your browser, where you will be required to "Sign In".
- Once signed in, click the "Submit a Request" button, located at the top of the page.
- Next, you will be required to select a ticket type, enter your email address, a ticket description, as well as the type of feature that you are experiencing issues with.
- If required, you can also add any attachments related to the issue to the request.
- Once the required information has been entered, click the "Submit" button.
- Email for support: email@example.com
- Email for feedback: firstname.lastname@example.org
- Phone: 1-855-POWRHUB 1-855-769-7482
Note: In order to login to the PowerHub Lithium Helpdesk as a registered user, you must first be invited by your Customer Success Specialist; at which point, you will be able to create a unique Helpdesk account.
If you need further assistance, please submit a Ticket or contact your Customer Success Specialist directly.